Terms of Use

1. About these Terms

These Terms of Use govern the use of VSL Max (the "Platform", "we"), a hosting and optimization service for sales videos billed per play. By creating an account or using the Platform, you (the "Customer") confirm that you have read and agree to these Terms and to the Privacy Policy. If you use the Platform on behalf of a company, you confirm you are authorized to accept these Terms for it.

2. Account and access

To create an account, you provide an email address, confirm it with a code and choose a plan. Access is protected by a password you set on your first login.
You are responsible for keeping your password secret and for all activity in your account.
Accounts have two roles: admin, who can change settings, videos, conversions, integrations, plan and team, and member, with read-only access. Whoever invites and manages the team is responsible for the access granted.
Sign-up information must be accurate and kept up to date.

3. Free trial

Every new account starts with a free trial of 100 plays on the plan chosen at sign-up. The plan is activated when the 100 plays run out or after 14 days, whichever comes first, and the first charge happens at that moment. You can activate the plan earlier, switch plans or cancel during the trial at no cost.

4. Plans, plays and overage

Plans are monthly and each includes a number of plays per billing cycle. Current prices and amounts are on the pricing page and on the Plan & billing screen of the dashboard.
How a play is counted is described in the Help center.
Plays above what your plan includes do not stop your videos from playing: they are charged automatically on the next invoice, at the per-play price shown in the dashboard.
Included plays not used in a cycle do not roll over to the next cycle.

5. Payment, invoices and plan changes

Payments are processed by Stripe. Card details are entered directly with Stripe and never pass through VSL Max servers.
The subscription renews automatically every cycle until it is canceled. Invoices are available in the dashboard.
Plan changes apply immediately and the difference for the current cycle is prorated.
If a payment fails, the processor retries it. If the payment is not settled, we may suspend video playback until it is.
Prices may change. Price changes to your plan are announced in advance by email and apply from the cycle after the notice.

6. Cancellation and closing the account

You can cancel the subscription at any time through the payment portal available in the dashboard, or close the account in Account settings. Closing the account also cancels the subscription.
Once the account is closed, videos stop playing and data is handled as described in the Privacy Policy.
Refund requests are reviewed through contato@vslmax.com, in accordance with applicable law.
We may suspend or close accounts that violate these Terms, with prior notice whenever the situation allows.

7. Your content

The videos, texts, images and other materials you upload remain yours. To provide the service, you grant us a limited license to store, convert, transcribe, display and deliver that content to visitors of your pages, and to generate variations of it when you use the AI features. You confirm you hold the necessary rights to everything you publish and are responsible for the content and offers on your pages.

Removed videos go to the trash and can be restored for 30 days.

8. AI maximization

You turn AI maximization on and off for each video. When it is on, the AI tests and applies changes to the player configuration, such as headlines, buttons, autoplay, progress bar and mini trigger, and may generate text from the video transcript.
You can turn the AI off for the video or for each setting, and review and revert its changes in the video history.
We use aggregated learnings from tests to improve AI suggestions for all customers. One customer's texts are not copied to another.
Conversion results depend on factors outside our control, such as traffic, offer and page. We do not guarantee higher sales.

9. Prohibited use

You may not use the Platform to:

host or distribute content that is illegal, misleading, infringes third-party rights or promotes hate, violence or exploitation;
send spam or malware, or try to access accounts, systems or data that are not yours;
try to circumvent play counting, billing, technical limits or the Platform's protections;
abusively overload the infrastructure, reverse engineer the service or resell it without authorization.

10. Availability and changes to the service

We work to keep the Platform available and secure, but we do not promise uninterrupted operation. There may be maintenance windows and failures at third parties such as cloud and payment providers. Features may be changed, added or removed over time.

11. Limitation of liability

To the extent permitted by law, VSL Max is not liable for lost profits, lost sales, indirect damages or failures caused by third-party services you integrate (checkouts, pixels, automation tools). Nothing in these Terms limits rights guaranteed by law that cannot be waived by contract.

12. Changes to these Terms

We may update these Terms. Material changes are announced by email or in the dashboard before they take effect. Continuing to use the Platform afterwards means you accept the new version.

13. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district where the company is headquartered are chosen as the venue, without prejudice to a consumer's right to file suit at their own domicile.

14. Contact

Questions about these Terms: contato@vslmax.com.